Privacy Policy
Last updated: December 26, 2025
1. Information We Collect
When you use our Knowledge Base and support services, we may collect the following information:
- Contact information (name, email address) when you submit support tickets
- Machine model and technical details you provide for troubleshooting
- Usage data such as page views, search queries, and article feedback
- IP address and browser information for security and analytics purposes
2. How We Use Your Information
We use the collected information to:
- Provide customer support and respond to your inquiries
- Improve our knowledge base content and search functionality
- Analyze usage patterns to enhance user experience
- Send important updates about your machine or our services (with your consent)
- Maintain security and prevent fraud
3. Data Storage and Security
We implement industry-standard security measures to protect your personal information. Your data is stored on secure servers and is only accessible by authorized personnel who need it to provide support services.
4. Cookies and Tracking
We use cookies and similar technologies to remember your preferences, analyze site traffic, and improve functionality. You can control cookie settings through your browser preferences.
5. Third-Party Services
We may use third-party services for analytics and support tools. These services have their own privacy policies, and we encourage you to review them.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications
- Object to processing of your personal information
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Support tickets and feedback data may be retained for up to 3 years for quality improvement purposes.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: privacy@mietubl.com
- Support Form: Contact Support