When placing the cutting material, please follow these guidelines: Place the material on the right side of the machine’s platform. Make sure the material is completely flat...
Please first confirm the specific issue you are facing: 1. If the blade holder does not go down during cutting This is usually caused by a mainboard malfunction. In this case, t...
Our machines use a cloud-based database + local cache system. As long as your device is connected to the internet, it will automatically synchronize with the server and receive th...
If you need to fill or recharge consumables (such as credits,cutting materials, blades, etc.), please contact your local distributor or the person who originally sold the machine...
I'm sorry, but based on your description, we are unable to determine the exact issue you are encountering. To help you quickly, please click the WhatsApp button below and send the...
If the main holder (blade carriage holder) becomes loose and you need to press it by hand for proper cutting, this means the part is worn out or has lost stability. The cutting ho...
If you encounter a data update error, it may be caused by an unstable network connection during the update process. Solution Please try the following steps: Connect the machine...
If the device shows an error such as “Failed to query the hardware version”, please try the following steps: 1.Restart the machine and check if the message disappears....
