This issue usually occurs after replacing the machine’s mainboard.
Because the machine ID is originally bound to the old mainboard, installing a new mainboard requires the ID to be activated again.
If you encounter this error:
Please send us your username.
Take a photo or screenshot of the page showing the Dealer ID mismatch message.
Send the information to our technical support team.
Our support team will verify the device information and help you reactivate the correct I