Please go to: “Mine” → “About this machine” and check whether the device QR code is displayed properly.

If the QR code is not displayed: it may indicate a motherboard issue，please contact local dealer to get a replace motherboard.

If the QR code is visible: it is usually a network-related issue

Please try connecting the device to another stable Wi-Fi network and restart the machine.

If you need further assistance, please click the WhatsApp button below to contact technical support.