When you say “wrong cutting”, we need more specific information to provide the correct solution.
- Please confirm whether you selected the correct phone model/template before cutting.
- Sometimes the problem may happen because the wrong model was selected.
Need further support
If you are not sure what caused the issue, please click the WhatsApp button below and send us:
- A photo or video of the cutting result
- The phone model you selected
- The actual phone model
- The machine serial number / QR code
Our technical support team will help you check whether it is a template issue, setting issue, or machine issue.