This issue may be caused by:
- The material sensor being blocked
- A mainboard malfunction
Please try the following steps:
- Go to Settings
- Disable the “Auto Loading” function
- Try cutting again
If the issue still persists, the device mainboard may be faulty.
Please contact your local distributor or the person who sold you the machine, and consider replacing the machine mainboard.
You can also:
- Record a clear video showing the problem
- Click the WhatsApp button below
- Send the fault video to our technical support team
Our technicians will help you diagnose and resolve the issue