This issue may be related to the auto-loading function or hardware components.
Please disable “Auto-loading” and try cutting any screen protector model to check whether the rollers are working properly.
If the rollers are working normally: it may be a sensor issue
If the rollers are not working: it may be a motor or motherboard issue
Please take appropriate action based on the result or replace the related parts.
This issue may involve hardware failure. If you are unsure, please click the WhatsApp button below for technical support.