What should I do when the machine shows “Failed to query the hardware version of the machine”?

Last updated Dec 26, 2025
M
Mietubl Team

This error is usually caused by a mainboard malfunction.

To fix the issue, please follow these steps:

  1. Replace the mainboard following the instructional video.
  2. Before replacing, take clear photos of all cable connections to avoid incorrect wiring during reinstallation.
  3. To protect the new mainboard, always use the original power adapter and avoid hot-plugging the power cable.

After replacing the mainboard correctly, the machine should return to normal operation.

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