If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package, which prevents the system from loading the model database correctly.
Solution
Please follow these steps:
Clear the Cutter APP storage/cache on the device.
Restart the application and allow it to re-download the required data files.
After reopening the app, wait until the Wi-Fi icon in the top-left corner shows a stable connection before performing any operation.
This ensures the machine can correctly download the phone model database from the server.
You can follow the detailed steps in the video tutorial below.