If you need to recharge (add cutting balance or renew your service) for the machine, please contact the local distributor who sold the device to you. Your distributor will...
Our machines use a cloud-based database + local cache system. As long as your device is connected to the internet, it will automatically synchronize with the server and receive th...
If your touch screen is not responding properly, please check the following: 1. Confirm you are using the original power adapter The original adapter should be 24V / 2.7A. Usi...
If you encounter a data update error, it may be caused by an unstable network connection during the update process. Solution Please try the following steps: Connect the machine...
This issue usually occurs when cutting full back film templates while the “Cut Center” option is enabled. Solution When cutting full back films, please disable the &l...
The Cut Centered option is useful when you want the cutting area to be positioned exactly in the center of your material. For example, this is especially helpful when cutting back...
