This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
"This video provides a step-by-step guide on how to repair the cutting Car. Please note: When reinstalling the Car, pay close attention to the clearance between the Car and the gu...
If the camera lens cutout appears oval-shaped, it is likely caused by a loose carriage. Please follow these steps: Refer to the instructional video to refit the carriage onto the...
When you first receive the machine, you must remove the transport-locking screw located on the back of the device to prevent damage to the blade carriage. During normal daily us...
"If your device displays the error message “Unable to communicate with the device (13904)”, please navigate to “My” → “About” → “Check if the QR code is displayed”. If the QR code...
"Loosening of the car from the guide rail is one of the main causes of cutting distortion. If such an issue occurs, it is necessary to adjust the clearance between the car and the...
The “Reconnection” message means that the screen cannot establish a proper connection with the mainboard. This issue is typically caused by a loose or faulty screen-to...
"If the machine remains stuck on the logo screen after powering on and cannot proceed to the next operation, reinstalling the system may resolve the issue. This video provides a st...
Please first confirm the specific issue you are facing: 1. If the blade holder does not go down during cutting This is usually caused by a mainboard malfunction. In this case, t...
"The machine is equipped with X-axis and Y-axis motors. The X-axis motor is responsible for controlling the horizontal (left-right) movement of the cutting Car. If the X-axis belt...
"Network latency is often unavoidable in cross-border communications. To ensure stable device usage, we provide multiple alternative network routes. In certain cases, you may enco...
"The rollers are primarily responsible for controlling the forward and backward movement of the material. Please note: Pay close attention to the position of the black pads on the...
"The auto-loading sensor is essential for enabling the machine to automatically load cutting materials. This sensor can be toggled on or off through the cutting interface. If the...
"If you experience unresponsive touch or system crashes, it may be necessary to replace the machine’s screen. This video provides a step-by-step guide on how to replace the screen...
"Prolonged use of excessively high blade holder settings and cutting pressure may lead to a decline in the precision of the blade holder, resulting in the inability to properly cut...
"The rubber cutting mat strip located beneath the blade serves to prevent blade wear and extend the blade’s service life. However, after prolonged use, the surface of the mat strip...
"If you are unable to start the machine and the power switch does not light up when pressed, it is likely that the switch is malfunctioning. This video provides a step-by-step guid...
"The machine features an independent housing design. In the event of housing damage, you can replace the machine’s outer shell separately without needing to replace the entire unit...
"If the machine is unable to cut screen protector materials properly, please first try the following steps: Replace the blade and blade holder with new ones. Set the cutting pre...
