Showing 130 results for "service center"
MTB-CUT 180T

How to get sales reports?

You can access your machine’s cutting activity from the Cutting Records section on the home page. There, you will find the daily and 30-day cutting statistics. If you req...

MTB-CUT 180T

How to adjust wheel position?

To adjust the roller position, press down the handle at the back of the machine, then move the rollers left or right to the correct position. Important reminders: After adjustm...

MTB-CUT 180T

How to recharge the machine?

If you need to recharge (add cutting balance or renew your service) for the machine, please contact the local distributor who sold the device to you.   Your distributor will...

MTB-CUT 180T

How to update for latest phone?

Our machines use a cloud-based database + local cache system. As long as your device is connected to the internet, it will automatically synchronize with the server and receive th...

MTB-CUT M288

Touch screen not responding

If your touch screen is not responding properly, please check the following: 1. Confirm you are using the original power adapter The original adapter should be 24V / 2.7A. Usi...

MTB-CUT 180T

What to do if machine not showing phone models?

If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package, which prevents the system from loading t...

MTB-CUT 180T

Data update error

If you encounter a data update error, it may be caused by an unstable network connection during the update process. Solution Please try the following steps: Connect the machine...

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