MTB-CUT 180T

What should I do when the machine shows “Failed to query the hardware version of the machine”?

If the machine is showing “Failed to query the hardware version of the machine”, the machine’s mainboard may be faulty. In this case, the mainboard may...

MTB-CUT 180T

The device status check message appears on the screen,what to do？

We’re sorry, but based on this message alone, we cannot determine the exact issue. The “Device status check” prompt may appear for multiple different hardware or...

MTB-CUT 180T

I’m getting an error when cutting

I'm sorry, but based on your description, we are unable to determine the exact issue you are encountering. To help you quickly, please click the WhatsApp button below and send the...

MTB-CUT M688/M288

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Nov 22, 2025