Showing 8 results for "dealer id"
MTB-CUT 180T

Dealer ID mismatch issue

If you receive a “Dealer ID issue” error,please click the WhatsApp button below and send the following two screens to our technical support team: The error message scr...

MTB-CUT 180T

Untitled FAQ #291

Please go to: “Mine” → “About this machine” and check whether the device QR code is displayed properly. If the QR code is not displayed: it may indica...

MTB-CUT 180T

Shows "insufficient cutting balance"

"If the machine shows an “Insufficient Cutting Times” message, please send your machine username to the dealer who sold you the machine. They will add more cutting times for your a...

Nov 22, 2025
MTB-CUT 180T

How to replace the motherboard

"You can refer to the following video for instructions on replacing the motherboard. You can obtain a replacement motherboard from your local distributor or contact the dealer who...

Nov 22, 2025
MTB-CUT 180T

What to do if touch not working on cutter app

"If the film cutter is unresponsive to touch, it may be due to a malfunctioning LCD screen. Before replacing the machine, please contact the dealer or supplier who sold you the mac...

Nov 22, 2025
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