Showing 28 results for "software issues"
MTB-CUT 180T

How to Reset the Device when Software Issues

"Resetting the device can resolve most software-related issues. You can access the reset option through the Wi-Fi list on the device. Please note: Due to differences between devic...

Nov 22, 2025
MTB-CUT 180T

I need PrinterServer software,how to download

PrinterServer is the software that allows the screen protector cutting machine to work with different printer brands and models. It must be installed on a Windows computer. You c...

MTB-CUT 180T

What's the update code

The password for the software upgrade is 1212. Please note that the software upgrade is intended for functional updates and does not necessarily include additional templates.

Nov 22, 2025
MTB-CUT 180T

How to Resolving Brand and Model Loading Issues

"Network latency is often unavoidable in cross-border communications. To ensure stable device usage, we provide multiple alternative network routes. In certain cases, you may enco...

Nov 22, 2025
MTB-CUT M188

How to Perform a Factory Reset

"Restoring the MTB-CUT M188 screen protector cutting machine to its factory settings can resolve most software-related issues. This video provides a step-by-step guide on how to pe...

Nov 22, 2025
MTB-CUT 180T

Can I cut my own screen protector on this machine

Creating a cutting template is not simple it requires special software to convert it into a file format supported by the machine. For basic screen protectors, you can use the custo...

Nov 22, 2025
MTB-CUT 180T

how to cut only words

"Sorry, the device does not currently support cut only words This option may be considered in a future software update."

Nov 22, 2025
MTB-CUT 180T

Unable to communicate with the machine

"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...

Nov 22, 2025
MTB-CUT 180T

Do you have service center in India

Currently, our distributors in India also act as service centers. If you encounter any issues with your machine, please contact the distributor who sold you the machine directly. F...

Nov 22, 2025
MTB-CUT 180T

I am getting only check device status

"If your machine stays in the “Status Checking” state for a long time, it may be caused by network delays or communication errors. Please try the following steps: Restart the machi...

Nov 22, 2025
MTB-CUT 180T

What to do if motor is continuously working

"The continuous running of the motor may be caused by the following reasons: Poor motor wiring connection: Check if the motor wiring is secure. If there is any looseness or poor co...

Nov 22, 2025
MTB-CUT 180T

How to Printserver

"PrinterServer is mainly used to connect the smart screen protector cutting machine with a printer to enable personalized pattern printing and customization. You can follow the ste...

Nov 22, 2025
MTB-CUT 180T

How to set cutter APP as default launch

"You can set the Cutter App as the default startup app by following these steps: Open the device System Settings. Locate Cutter App (usually found under App Management or Defaul...

Nov 22, 2025
MTB-CUT 180T

Printer that support by cutting machine

The smart cutting machine supports Canon series printers, and we recommend using the Canon G580 / G680 models or any Canon printer that uses the same driver. Note: Since cutting m...

Nov 22, 2025
MTB-CUT 180T

There is white edge ,how to fix

"English Version If you notice white edges when applying a screen protector using the MTB-CUT M288, the issue may be caused by the following reasons: Template too large It’s re...

Nov 22, 2025
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