MTB-CUT 180T

What should I do when the machine shows “Failed to query the hardware version of the machine”?

This error is usually caused by a mainboard malfunction. To fix the issue, please follow these steps: Replace the mainboard following the instructional video. Before replacing...

MTB-CUT 180T

When turning on the machine, the logo appears briefly and then the device shuts down — what should I do?

According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...

MTB-CUT 180T

Blade not dropping properly what to do?

If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...

MTB-CUT M288

Touch screen not responding

If your touch screen is not responding properly, please check the following: 1. Confirm you are using the original power adapter The original adapter should be 24V / 2.7A. Usi...