What to do if motor is continuously working
"The continuous running of the motor may be caused by the following reasons: Poor motor wiring connection: Check if the motor wiring is secure. If there is any looseness or poor co...
"The continuous running of the motor may be caused by the following reasons: Poor motor wiring connection: Check if the motor wiring is secure. If there is any looseness or poor co...
"You can refer to the following video for instructions on replacing the motherboard. You can obtain a replacement motherboard from your local distributor or contact the dealer who...
"You can contact your local distributor who sold you the smart screen protector cutting machine and let them know you would like to order a new screen; Alternatively, click the Wha...
"If the film cutter is unresponsive to touch, it may be due to a malfunctioning LCD screen. Before replacing the machine, please contact the dealer or supplier who sold you the mac...
To connect an Epson printer, you need to update the machine APP first. Steps Go to: Mine → APP Version Update → Test Version → Enter the update password: 202...
If you need to add cutting credits / consumable balance, please contact your local distributor or the person who sold you the machine. They will assist you in adding the a...
If you need to purchase screen protector cutting materials, you can: Buy them from your local distributor Or directly contact the person who sold you the machine The...
"When the sensor malfunctions, the machine may fail to detect or automatically load the cutting material. You can try the following two approaches: Replace the Sensor If the senso...
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Yes, we can ship your order by sea or air. If you have a designated cargo agent in China, we can deliver the goods to your designated agency. Feel free to contact us regarding the...
"If the machine displays a “connection timeout” message during startup, it typically indicates a mainboard failure. Please contact your local distributor to obtain a replacement ma...
We not only provide the screen protector cutting machines, but also offer various types of cutting materials with different functions and sizes. You can purchase the cutting films...
If you need to recharge (add cutting balance or renew your service) for the machine, please contact the local distributor who sold the device to you. Your distributor will...
According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...
If you need to fill or recharge consumables (such as credits,cutting materials, blades, etc.), please contact your local distributor or the person who originally sold the machine...
If the main holder (blade carriage holder) becomes loose and you need to press it by hand for proper cutting, this means the part is worn out or has lost stability. The cutting ho...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
If your touch screen is not responding properly, please check the following: 1. Confirm you are using the original power adapter The original adapter should be 24V / 2.7A. Usi...
Please click the WhatsApp button below and send the following information to our technical staff: A description of the error A clear photo of the machine’s QR code ...
If the screen turns off automatically abnormally, it may be caused by a short circuit or internal wiring issue. Please click the WhatsApp button below and send the following to ou...