What does “Failed to obtain user data” mean?
This issue is usually caused by unstable network connection or software malfunction, which prevents the device from retrieving user data. Please check whether the device is proper...
This issue is usually caused by unstable network connection or software malfunction, which prevents the device from retrieving user data. Please check whether the device is proper...
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
This issue is usually caused by unstable network connection, which prevents the machine from downloading model data templates. Please try connecting the device to another stable W...
Since most users are non-professionals, the built-in customization function currently supports only standard screen protector shapes. For irregular designs, it is recommended to u...
"Sorry, the device does not currently support cut only words This option may be considered in a future software update."
This issue is usually caused by incorrect language settings or app data problems, resulting in the product page not displaying properly. Please follow the instruction video to cle...
At present, our smart screen protector machines do not support direct connection to a computer. All operations and data synchronization must be done through the machine’s built-in...
Our smart screen protector cutting machine uses a cloud-based database for data updates and currently does not support direct connection to a laptop. In the future, we may release...
Our smart screen protector cutting machine uses a cloud-based database for data updates and currently does not support direct connection to a laptop. In the future, we may release...
Sorry, this model does not support a mobile APP. The machine is operated directly through its built-in system and touchscreen interface.
The smart cutting machine supports Canon series printers, and we recommend using the Canon G580 / G680 models or any Canon printer that uses the same driver. Note: Since cutting m...
This issue is usually caused by a mismatch between the material size settings and the template being used. When cutting full back film, the cutting area is larger than standard te...
To add a new model, send the full and accurate brand and model name (e.g., "Reeder S23 Pro Max," "Xiaomi Pad SE") in the support chat. If possible, include a clear picture of the d...
Sorry, currently the MTB-CUT 180T screen protector cutting machine does not support a mobile APP, so there is no iOS APP available. The machine is mainly operated through...
"This issue is usually caused by an incorrect language setting or an incomplete language pack download. Please follow the steps below to resolve it: Open Settings on your device...
"This issue can be caused by several reasons: Low Cutting Pressure Check your cutting pressure settings. If the pressure is too low, the blade holder won’t drop enough to tou...
The Mietubl screen protector cutting machine supports both Canon and Epson printers. Among these, Canon G580 / G680 are highly recommended for best compatibility and print quality...
"By default, the Mietubl screen protector cutting machine does not support direct PC connection. The machine runs on an independent embedded operating system, and all templates and...
"By default, the Mietubl screen protector cutting machine does not support direct PC or laptop connection. The machine runs on an independent embedded operating system, and all tem...
"Unexpected interruptions may lead to the loss of device firmware. This video provides step-by-step instructions on how to generate the firmware for your device and reinstall the s...