According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
This issue usually occurs when cutting full back film templates while the “Cut Center” option is enabled. Solution When cutting full back films, please disable the &l...
The Cut Centered option is useful when you want the cutting area to be positioned exactly in the center of your material. For example, this is especially helpful when cutting back...
There are two ways to change the language on the machine: 1. From the login screen You can select your preferred language directly from the language option on the login page....
Please click the WhatsApp button below and send the following information to our technical staff: A description of the error A clear photo of the machine’s QR code ...
You can download the PrinterServer software from the link below: https://www.mietubl.com/app/printerserver.rar Please make sure to install it on a Windows computer, and keep the...
If the screen turns off automatically abnormally, it may be caused by a short circuit or internal wiring issue. Please click the WhatsApp button below and send the following to ou...
If you need to top up (add balance or renew service), please contact the person who sold you the machine or your local distributor.They will assist you with the top-up process.
If the sensor is not working, please follow these steps: 1. Check Auto-loading setting Go to Settings and check if the “Auto-loading” option is disabled. If it is di...
You can edit your registration information by following these steps: Go to the “Mine” page on the machine. From there, you can update your account information and c...
The material size setting depends on the actual material you are using. By default, the machine is set to: 180 mm (width) × 120 mm (height) Please pay attention to the o...
Since most users are non-professionals, the built-in customization function currently supports only standard screen protector shapes. For irregular designs, it is recommended to u...
"The material size setting depends on the type of material you are using. Mietubl's standard material size is 180mm (width) x 120mm (height). You can configure your machine accord...
Phone case stickers are usually smaller than standard back film sizes. To avoid user confusion, this size is currently not supported by the machine.
This issue may be related to the auto-loading function or hardware components. Please disable “Auto-loading” and try cutting any screen protector model to check whethe...
This issue is usually caused by a loose carriage, resulting in unstable cutting paths and improper round cutting. Please follow these steps: Refer to the instruction video and re...
"Incorrect cutting shapes are most likely caused by incorrect wheels positioning. When using the machine, please ensure that all wheels are pressing on the black strip, as shown in...
"The intelligent film cutting machine is easy to set up. The standard settings include cutting pressure, cutting speed, blade holder scale, and material size. Material size main...
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
