Q: How to uninstall an update?

The screen protector machine’s app updates are one-way. This means: ➡️ Once the app is updated to a higher version, it cannot be rolled back to a lower version. Rollback or uninstalling an update is not supported. If the update causes issues, you may try: Clearing the app cache Re-downloading data (“My” → “Data Update”) Restarting the device Or contact support for assistance.

Question 1

How to deal with "1002 time out"

Accepted Answer

Error 1002 indicates that a device port is occupied.
In this case, you can try the following steps:
Restart the device and go to "My" &rarr; "About This Device" to check if the QR code is displayed.
If the QR code does not appear, it is likely a mainboard issue, and the mainboard may need to be replaced.
Try to restore the device to factory settings.
You can search for instructions on how to perform a factory reset in the search bar above.

Question 2

How to update for latest phone?

Accepted Answer

Our machines use a cloud-based database + local cache system.
As long as your device is connected to the internet, it will automatically synchronize with the server and receive the newest phone model templates.
Two ways to update:
1. Auto Update (Recommended)
When the machine is online, it will always try to fetch new templates from the cloud automatically.
2. Manual Update
You can manually update the data:
Home → My → Data Update
 
This will refresh the local database and download the latest phone templates.

Question 3

How to uninstall an update?

Accepted Answer

The screen protector machine&rsquo;s app updates are one-way.
This means:
➡️ Once the app is updated to a higher version, it cannot be rolled back to a lower version.
Rollback or uninstalling an update is not supported.
If the update causes issues, you may try:
Clearing the app cache
Re-downloading data (&ldquo;My&rdquo; &rarr; &ldquo;Data Update&rdquo;)
Restarting the device
 
Or contact support for assistance.

Question 4

Touch screen not responding

Accepted Answer

If your touch screen is not responding properly, please check the following:
1. Confirm you are using the original power adapter
The original adapter should be 24V / 2.7A.

Using a non-original or incorrect adapter may cause the touch panel to respond slowly or stop responding entirely.
It may also damage internal components.
2. If the adapter is correct, the LCD may be faulty
A malfunctioning LCD touch panel can cause unresponsive touch behavior.
In this case, the solution is to replace the LCD screen.
You can follow the screen replacement video tutorial below (same method applies to all 180T series screens).

If you need a replacement LCD, please contact your local distributor or the seller of your machine.

Question 5

What to do if machine not showing phone models?

Accepted Answer

If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package, which prevents the system from loading the model database correctly.
Solution
Please follow these steps:
Clear the Cutter APP storage/cache on the device.
Restart the application and allow it to re-download the required data files.
After reopening the app, wait until the Wi-Fi icon in the top-left corner shows a stable connection before performing any operation.

This ensures the machine can correctly download the phone model database from the server.
You can follow the detailed steps in the video tutorial below.

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