MTB-CUT 180T

How to Troubleshoot Error Code 13904: Mainboard Replacement Guide

"If your device displays the error message “Unable to communicate with the device (13904)”, please navigate to “My” → “About” → “Check if the QR code is displayed”. If the QR code...

Nov 22, 2025

MTB-CUT 180T

What to do if Blade Holder Not Dropping During Cutting

"If the Car moves after you initiate cutting, but the blade holder does not drop, this issue may be caused by one of the following reasons: Insufficient power supply – Please verif...

Nov 22, 2025

MTB-CUT M188

What should I do if the machine shows “connection timeout” on startup

"If the machine displays a “connection timeout” message during startup, it typically indicates a mainboard failure. Please contact your local distributor to obtain a replacement ma...

Nov 22, 2025

MTB-CUT M688/M288

The machine shows “Exceeds the maximum width supported by the device.” What should I do

There are three possible causes for this error: 1. The template width exceeds the maximum supported size The maximum cutting width of the screen protector machine is 228 mm. If...

MTB-CUT 180T

When turning on the machine, the logo appears briefly and then the device shuts down — what should I do?

According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...