The machine shows "Insufficient Balance" when I try to cut a custom design.
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
"If you are unable to start the machine and the power switch does not light up when pressed, it is likely that the switch is malfunctioning. This video provides a step-by-step guid...
"The top cover of the M288 machine is secured with pins. If the top cover comes off, you can follow the method shown in the video to properly lock the top cover back in place." htt...
"If the machine displays a “connection timeout” message during startup, it typically indicates a mainboard failure. Please contact your local distributor to obtain a replacement ma...
"The top cover of the M288 machine is secured with pins. If the top cover comes off, you can follow the method shown in the video to properly lock the top cover back in place." htt...
This issue usually occurs after replacing the machine’s mainboard. Because the machine ID is originally bound to the old mainboard, installing a new mainboard requires the I...
According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...
The correct cutting parameters depend on the materials being used. Here are some recommended settings for common materials: Material | Back Film | Four Layer Soft Film | Explosion-...
"We offer multiple template variations for the same phone model to meet different user requirements. You can distinguish them by their names, which indicate their intended usage sc...
"The feature is only available in version 3.0.03 and above. You can check your current app version by going to ""About This Device"". https://osscdn.mietubl.com/images/202505191638...
"Here is a video on how to replace the cutting car. https://osscdn.mietubl.com/video/202508141609.mp4"
To add a new model, send the full and accurate brand and model name (e.g., "Reeder S23 Pro Max," "Xiaomi Pad SE") in the support chat. If possible, include a clear picture of the d...
"If the cutting Car fails to stop properly when reaching the edge and produces a loud noise, it is likely due to an error in the Car’s limit positioning. You can replace specific p...
"White edges when applying film with the MTB-CUT M288 may be caused by the following reasons: Firmware issue – Please ensure your firmware version is V25.0431. https://osscdn.mi...
If you mean creating a new custom template, you can use our built-in Custom Template function. This feature allows you to enter your own width, height, corner radius, and other pa...
"I believe you mean you want to completely reset the device. If you want to restore the device to factory settings, you can follow the steps shown in the video below. However,...
"You can refer to the following video for instructions on replacing the motherboard. You can obtain a replacement motherboard from your local distributor or contact the dealer who...
"This video demonstrates how to restore the machine to its factory settings. Performing a factory reset will return the device to its original working state. Please note: Any app...
"We periodically release updates for the machine's app to improve performance and functionality. The password required to perform the app upgrade is ""1212"". Please note: App...
"By accessing the error information interface, we can quickly determine whether the device is functioning properly. You can send the error details to our technical team to help the...