This issue usually occurs when the material size settings do not match the template, especially when cutting full back films. Recommended Solution When cutting full back film, pl...
Please click the WhatsApp button below and send us a clear photo of the machine’s QR code.Our support team will check the machine status and assist you in resolving the issue.
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
This issue is usually caused by incorrect roller positioning, resulting in uneven pressure on the material and inconsistent cutting sizes. To adjust the roller position, press dow...
This issue is usually caused by the fixing screws at the back of the machine that secure the carriage during shipping not being removed. Please check if the fixing screws at the b...
If you encounter problems while configuring the machine, you can try using the following default settings, which work for most materials: Recommended Default Settings Speed: 20...
"English Version To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing. If your network is conne...
"This is often caused by static electricity due to an improper power supply. - Step 1: Ensure you are using the original power adapter that came with the machine. - Step 2: Check...
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
"This issue is usually caused by the template being too large. Try to disable the “Cut Center” option in the cutting page. https://mietublweb.oss-cn-hongkong.aliyuncs.com/imag...
"If the machine remains stuck on the logo screen after powering on and cannot proceed to the next operation, reinstalling the system may resolve the issue. This video provides a st...
This issue usually occurs after replacing the machine’s mainboard. Because the machine ID is originally bound to the old mainboard, installing a new mainboard requires the I...
Large-size screen protectors such as iPad and laptop films have longer cutting paths. During long-distance cutting, the material may slightly shift due to the blade pressure, whic...
This issue usually occurs when the material size settings do not match the template, especially when cutting full back films. Recommended Solution When cutting full back film, pl...
According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
This issue usually occurs when cutting full back film templates while the “Cut Center” option is enabled. Solution When cutting full back films, please disable the &l...
This issue is usually caused by a loose carriage, resulting in unstable cutting paths and improper round cutting. Please follow these steps: Refer to the instruction video and re...
This issue is usually caused by a faulty motherboard controlling the carriage. It is recommended to contact your local distributor to obtain a replacement motherboard. Please refe...
This issue is usually caused by the rollers not gripping the material properly, allowing it to shift during cutting. Please check the following: Ensure all rollers are positioned...
