MTB-CUT 180T

What to do if the device displays "Reconnect" after startup

"If the 180T screen protector cutting machine displays a “Reconnection” message after startup, it is likely that there is an issue with the system firmware. You can resolve this by...

Nov 22, 2025

MTB-CUT M188

How long is the warranty period for the hydrogel screen protector machine

We offer a one-year warranty for the hydrogel screen protector machine and provide free replacement parts for non-human-caused failures during the warranty period. Our technicians...

Nov 22, 2025

MTB-CUT M188

What should I do if the machine shows “connection timeout” on startup

"If the machine displays a “connection timeout” message during startup, it typically indicates a mainboard failure. Please contact your local distributor to obtain a replacement ma...

Nov 22, 2025

MTB-CUT 180T

Dealer ID does not match — What does this mean?

This issue usually occurs after replacing the machine’s mainboard. Because the machine ID is originally bound to the old mainboard, installing a new mainboard requires the I...

MTB-CUT 180T

The machine shows “Exceeds the maximum width supported by the device.” What should I do?

There are three possible causes for this error: 1. The template width exceeds the maximum supported size The maximum cutting width of the screen protector machine is 228 mm. If...

MTB-CUT 180T

The holder is loose,what to do?

If the main holder (blade carriage holder) becomes loose and you need to press it by hand for proper cutting, this means the part is worn out or has lost stability. The cutting ho...