How to connect the screen protector machine to a Canon / Epson printer? Please follow these steps: Go to: “Mine” → “APP version update” → &ldquo...
"Although we, like you, hope that the machine can have all the model data, due to various factors — such as newly released models or some niche models — it may take some time to c...
As of March 2026, the latest APP version is 3.0.05. You can go to: “Mine” → “APP version update” to check and update to the latest version. If you...
" The motor in the smart screen protector cutting machine is highly reliable and rarely requires replacement or repair. If the motor of your machine is not functioning properly, we...
This issue is usually caused by incorrect roller positioning, resulting in uneven pressure on the material and inconsistent cutting sizes. To adjust the roller position, press dow...
Please first check whether the device can display the Wi-Fi list. If the Wi-Fi list cannot be displayed: it may indicate a Wi-Fi module issue within the screen, and the screen nee...
To help you connect directly to your Epson printer, we have prepared a short video tutorial for you. It's very easy to follow! Please watch the video below and follow the step-by-s...
This issue may be caused by a WiFi module failure in the screen assembly. Step 1: Check whether the WiFi list can be loaded Please open the WiFi settings page and check whether t...
The correct material (paper) size setting is: 180 mm × 120 mm Please make sure the material is placed in the correct direction before cutting.
This issue is usually caused by the Blade Holder scale being set too high. Please try to reduce the Blade Holder scale setting. Important Note Pay attention to the blade exposur...
"English Version To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing. If your network is conne...
To connect an Epson printer, you need to update the machine APP first. Steps Go to: Mine → APP Version Update → Test Version → Enter the update password: 202...
In most cases, it is recommended to keep the cutting speed at the default value of 200. This setting is suitable for most cutting materials. The recommended blade pressure is: 30...
For most cutting tasks, we recommend using the machine’s default settings: 👉 Cutting Speed: 200 👉 Blade Pressure: 300 These settings are suitable for the majority of scr...
If the sensor is not working, please follow these steps: 1. Check Auto-loading setting Go to Settings and check if the “Auto-loading” option is disabled. If it is di...
"Unexpected interruptions may lead to the loss of device firmware. This video provides step-by-step instructions on how to generate the firmware for your device and reinstall the s...
"Cache is essential for ensuring the stable operation of the app. However, under certain circumstances — such as after an app update or when data models fail to load — clearing the...
"If your device displays the error message “Unable to communicate with the device (13904)”, please navigate to “My” → “About” → “Check if the QR code is displayed”. If the QR code...
"The machine is equipped with X-axis and Y-axis motors. The X-axis motor is responsible for controlling the horizontal (left-right) movement of the cutting Car. If the X-axis belt...
"Network latency is often unavoidable in cross-border communications. To ensure stable device usage, we provide multiple alternative network routes. In certain cases, you may enco...
