What does “Failed to obtain user data” mean?
This issue is usually caused by unstable network connection or software malfunction, which prevents the device from retrieving user data. Please check whether the device is proper...
This issue is usually caused by unstable network connection or software malfunction, which prevents the device from retrieving user data. Please check whether the device is proper...
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
This issue is usually caused by unstable network connection, which prevents the machine from downloading model data templates. Please try connecting the device to another stable W...
Since most users are non-professionals, the built-in customization function currently supports only standard screen protector shapes. For irregular designs, it is recommended to u...
This issue is usually caused by incorrect language settings or app data problems, resulting in the product page not displaying properly. Please follow the instruction video to cle...
" The motor in the smart screen protector cutting machine is highly reliable and rarely requires replacement or repair. If the motor of your machine is not functioning properly, we...
Currently, our distributors in India also act as service centers. If you encounter any issues with your machine, please contact the distributor who sold you the machine directly. F...
"The continuous running of the motor may be caused by the following reasons: Poor motor wiring connection: Check if the motor wiring is secure. If there is any looseness or poor co...
"You can refer to the following video for instructions on replacing the motherboard. You can obtain a replacement motherboard from your local distributor or contact the dealer who...
"If the film cutter is unresponsive to touch, it may be due to a malfunctioning LCD screen. Before replacing the machine, please contact the dealer or supplier who sold you the mac...
To connect an Epson printer, you need to update the machine APP first. Steps Go to: Mine → APP Version Update → Test Version → Enter the update password: 202...
If you need to add cutting credits / consumable balance, please contact your local distributor or the person who sold you the machine. They will assist you in adding the available...
If you need to purchase screen protector cutting materials, you can: Buy them from your local distributor Or directly contact the person who sold you the machine The...
"This issue is usually caused by an incorrect language setting or an incomplete language pack download. Please follow the steps below to resolve it: Open Settings on your device...
"When the sensor malfunctions, the machine may fail to detect or automatically load the cutting material. You can try the following two approaches: Replace the Sensor If the senso...
If the machine is showing “Unable Connecting to Mainboard”, the machine’s mainboard may be faulty. In this case, the mainboard may need to be replaced....
"This issue can be caused by several reasons: Low Cutting Pressure Check your cutting pressure settings. If the pressure is too low, the blade holder won’t drop enough to tou...
"By default, the Mietubl screen protector cutting machine does not support direct PC connection. The machine runs on an independent embedded operating system, and all templates and...
"By default, the Mietubl screen protector cutting machine does not support direct PC or laptop connection. The machine runs on an independent embedded operating system, and all tem...
Cutting directly from an external vector editing software is not a standard feature of the Mietubl MTB-CUT 180T scren protector machine series. Standard machines do not support co...