If the power switch is not working properly, the power switch needs to be replaced. Please refer to the video below for the power switch replacement procedure. To obtain the re...
You can restore the app to its original working state by performing a factory reset, which can resolve most software-related issues. This video provides a step-by-step guide on ho...
Please refer to the installation video below to learn how to apply the hydrogel screen protector after it has been cut by the machine. The video demonstrates the correct alignment...
If this is a new machine and the carriage is making unusual noise during operation, please check whether the transport screw behind the carriage has been removed. For a new machin...
Yes. If the phone is correctly positioned in the fixture but the fixture does not respond when you tap “Clamp”, the fixture may be faulty and needs to be replaced. Ple...
Restoring the MTB-CUT M188 screen protector cutting machine to its factory settings can resolve most software-related issues. This video provides a step-by-step guide on how to pe...
This issue usually occurs after replacing the machine’s mainboard. Because the machine ID is originally bound to the old mainboard, installing a new mainboard requires the I...
This happens because the APP version was rolled back during the factory reset. When the machine is reset, the system returns to the earliest APP version, and many new models added...
If the machine stops working after performing an update, it is usually caused by incomplete data download during the update process. You can try the following steps: Clear the...
Please try clearing the app cache using the following method and then re-download the data.
You can follow the video tutorial provided below to operate the MTB-CUT M288 intelligent cutting and pasting machine. The video demonstrates all the required steps for proper cutt...
When placing the cutting material, please follow these guidelines: Place the material on the right side of the machine’s platform. Make sure the material is completely flat...
If the machine is showing “Failed to query the hardware version of the machine”, the machine’s mainboard may be faulty. In this case, the mainboard may...
According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...
MTB-CUT 180T Screen Protector Cutting Machine does not include UV curing function. If you need to perform UV curing operations, you will need to use a separate UV curing device, s...
PrinterServer is the software that allows the screen protector cutting machine to work with different printer brands and models. It must be installed on a Windows computer. You c...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
All of our screen protector cutting machines (Including: 180T / M188 / M288 ) support the counting and statistics function. You can check the cutting and sales statistics by going...
Creating a cutting template is not simple it requires special software to convert it into a file format supported by the machine. For basic screen protectors, you can use the custo...
If you receive a “Dealer ID issue” error,please click the WhatsApp button below and send the following two screens to our technical support team: The error message scr...
