Sorry, when you say “it stopped working properly”, we need to know the exact fault condition before we can provide the correct solution. Please: Record a clear vide...
"Uneven film widths after cutting are usually caused by incorrect wheel positioning. If the wheels are pressing on the smooth part, they cannot firmly hold the film, leading to inc...
If the touch screen is not responding, the issue may be caused by an LCD screen failure. We recommend contacting your local distributor or the person who sold you the machine, and...
If the camera lens cutout appears oval-shaped, it is likely caused by a loose carriage. Please follow these steps: Refer to the instructional video to refit the carriage onto the...
"If the machine is continuously beeping and not working properly, please try the following steps: Force Restart: Press and hold the power button for 20 seconds to force the machine...
This issue is usually caused by a mismatch between the material size settings and the template being used. When cutting full back film, the cutting area is larger than standard te...
"This is often caused by static electricity due to an improper power supply. - Step 1: Ensure you are using the original power adapter that came with the machine. - Step 2: Check...
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
"This issue is usually caused by the template being too large. Try to disable the “Cut Center” option in the cutting page. https://mietublweb.oss-cn-hongkong.aliyuncs.com/imag...
The download of model data and cutting templates depends on the quality and stability of your local network connection. If your MTB-CUT 180T cannot download the template data:...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
This issue is usually caused by a mismatch between the material size settings and the template being used. When cutting full back film, the cutting area is larger than standard te...
Please open the machine’s WiFi list and check whether available WiFi networks can be detected normally. If the machine cannot detect or display WiFi networks, the machine’s networ...
"Loosening of the car from the guide rail is one of the main causes of cutting distortion. If such an issue occurs, it is necessary to adjust the clearance between the car and the...
"If the machine remains stuck on the logo screen after powering on and cannot proceed to the next operation, reinstalling the system may resolve the issue. This video provides a st...
If the machine is making a constant or continuous noise, please try a hard reset first: Press and hold the power button for 20 seconds to reset the machine. If the noise continue...
"By accessing the error information interface, we can quickly determine whether the device is functioning properly. You can send the error details to our technical team to help the...
This video provides a step-by-step guide on how to replace the cutting module spring of the MTB-CUT M188 screen protector cutting machine to resolve the issue of the cutting module...
This is a network issue, meaning the current network’s DNS cannot resolve the server address. Please try the following steps: Switch to a different network Connect the mac...
This issue usually occurs after replacing the machine’s mainboard. Because the machine ID is originally bound to the old mainboard, installing a new mainboard requires the I...
