If your touch screen is not responding properly, please check the following: 1. Confirm you are using the original power adapter The original adapter should be 24V / 2.7A. Usi...
"If you start the screen protector cutting machine but the Cutter app does not launch automatically, this may be because the device was recently reset and the Cutter app has not be...
"You can set the Cutter App as the default startup app by following these steps: Open the device System Settings. Locate Cutter App (usually found under App Management or Defaul...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"If the film cutter is unresponsive to touch, it may be due to a malfunctioning LCD screen. Before replacing the machine, please contact the dealer or supplier who sold you the mac...
"You can reinstall the Cutter App by following these steps: Open Browser On the smart screen protector cutting machine, run the Chrome browser and enter the following address: ht...
"If you want to change the language, follow these steps: Change the language inside the Cutter App Open Cutter App. Go to the Settings menu. Find the Language option and s...
"You can set the Cutter APP as the Home App in the system settings. Once this is set, the machine will automatically launch the Cutter App every time it’s powered on. https://mi...
This issue is usually caused by corrupted cached data in the system（Please note that the following method only applies when the model list is not displayed at all.）. Please foll...
The machine can cut materials of various thicknesses by adjusting the cutter scale accordingly.
No, the machine uses a blade to cut, which makes it safe, quiet, and pollution-free ideal for use in locations like shopping malls or at home.
"A slow APP startup is usually caused by excessive cached data slowing down performance. You can try the following steps: Clear the Cache: Follow the steps shown in the video to go...
This issue is usually caused by corrupted cached data in the system. Please follow the steps below: Clear the APP cache Follow the method shown in the video to clear the Cutter...
"This issue can be caused by several reasons: Low Cutting Pressure Check your cutting pressure settings. If the pressure is too low, the blade holder won’t drop enough to tou...
"If the Car moves after you initiate cutting, but the blade holder does not drop, this issue may be caused by one of the following reasons: Insufficient power supply – Please verif...
Please first confirm the specific issue you are facing: 1. If the blade holder does not go down during cutting This is usually caused by a mainboard malfunction. In this case, t...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
"If the sensor is not working, please check whether it has been disabled in the settings. Go to Settings, find the option “Material Auto-feeding”, and make sure it is turned ON....
"In most cases, templates are designed with precise and regular shapes. If the shapes are not forming properly, it may be caused by: A loose cutting carriage – Please check if t...
