Showing 139 results
for
"device support"
MTB-CUT 180T
"This issue is usually caused by an incorrect language setting or an incomplete language pack download.
Please follow the steps below to resolve it:
Open Settings on your device...
MTB-CUT 180T
"If you experience unresponsive touch or system crashes, it may be necessary to replace the machine’s screen.
This video provides a step-by-step guide on how to replace the screen...
MTB-CUT 180T
The screen protector machine’s app updates are one-way.
This means:
➡️ Once the app is updated to a higher version, it cannot be rolled back to a lower version.
Rollback o...
MTB-CUT 180T
"Error 1002 indicates a serial communication error within the machine.
If you encounter this issue, please try the following steps:
Reconnect to Wi-Fi and restart the device...
MTB-CUT 180T
"Communication failure with the machine is typically caused by network issues or a mainboard malfunction.
When encountering this problem, please try the following steps:
Reconne...
MTB-CUT 180T
"The settings button is only available when the device is logged in.
You can log in to your account again to find this button.
If, for some reason, you cannot log in successfull...
MTB-CUT 180T
"I believe you mean you want to completely reset the device.
If you want to restore the device to factory settings,
you can follow the steps shown in the video below.
However,...
MTB-CUT 180T
"If your machine stays in the “Status Checking” state for a long time, it may be caused by network delays or communication errors. Please try the following steps:
Restart the machi...
MTB-CUT 180T
"You can set the Cutter App as the default startup app by following these steps:
Open the device System Settings.
Locate Cutter App (usually found under App Management or Defaul...
MTB-CUT 180T
"By accessing the error information interface, we can quickly determine whether the device is functioning properly.
You can send the error details to our technical team to help the...
MTB-CUT 180T
If the screen turns off automatically abnormally, it may be caused by a short circuit or internal wiring issue.
Please click the WhatsApp button below and send the following to ou...
MTB-CUT 180T
When the screen protector cutting machine prompts you to enter an IP address while connecting to a printer, please note that this refers to the IP address of the computer where Pri...
MTB-CUT 180T
Currently, our screen protector cutting machines do not support LAN connection to a laptop.
The machines are designed to operate based on a cloud database system, and do not requi...
MTB-CUT M188
If your MTB-CUT M188 displays a “Time Out” or “Reconnection” error after startup, please follow the steps below:
Step 1: Check the machine barcode
Check t...
MTB-CUT 180T
The Gear Ratio controls the relationship between motor movement and the actual cutting distance. It is a key parameter that directly affects cutting accuracy and scaling.
The defa...
MTB-CUT 180T
Since most users are non-professionals, the built-in customization function currently supports only standard screen protector shapes.
For irregular designs, it is recommended to u...
MTB-CUT 180T
This issue is usually caused by app cache or data errors, preventing the app from running properly.
Please follow the instruction video to clear the app cache and data, then reope...
MTB-CUT 180T
This issue may be related to the auto-loading function or hardware components.
Please disable “Auto-loading” and try cutting any screen protector model to check whethe...
MTB-CUT 180T
If you are using standard back film, please follow these steps:
Set the material size in settings according to your actual material (e.g., 180 × 120 mm)
Enable the &ldquo...
MTB-CUT 180T
If you are using standard back film, please follow these steps:
Set the material size in settings according to your actual material (e.g., 180 × 120 mm)
Enable the &ldquo...
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