What to do if I get 1002 error
"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...
"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...
"The machine uses a hybrid system that combines local storage with a cloud-based motion database. All new models will be automatically synchronized to your device as long as it is...
Currently, our distributors in India also act as service centers. If you encounter any issues with your machine, please contact the distributor who sold you the machine directly. F...
"If the cutting process cannot start, please follow these steps to troubleshoot: Restart the machine: Power off and then restart the device. Check carriage reset: When the machi...
"If the cut model from the machine is inaccurate, the possible reasons include: Incorrect model selection Make sure the selected cutting model in the machine matches the actual de...
"English Version To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing. If your network is conne...
"You can change your password in two ways: Change directly on the machine – Go to Home → My → Change Password, enter your current password, and set a new one. Request technical...
"The following is a video of replacing the roller of the MTB-CUT 180T intelligent film cutting machine. https://osscdn.mietubl.com/video/202508132101.mp4"
The smart cutting machine supports Canon series printers, and we recommend using the Canon G580 / G680 models or any Canon printer that uses the same driver. Note: Since cutting m...
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
"This issue is usually caused by the template being too large. Try to disable the “Cut Center” option in the cutting page. https://mietublweb.oss-cn-hongkong.aliyuncs.com/imag...
"The auto-loading sensor is essential for enabling the machine to automatically load cutting materials. This sensor can be toggled on or off through the cutting interface. If the...
"If you are unable to start the machine and the power switch does not light up when pressed, it is likely that the switch is malfunctioning. This video provides a step-by-step guid...
Yes, the intelligent film cutting machine comes with Type-C, Micro USB, and Lightning ports, supporting various Android and iPhone mobile phones.
Sorry, the cutting machine does not have an app for Android or iOS. Manual placement of cutting material makes the app unnecessary.
"The top cover of the M288 machine is secured with pins. If the top cover comes off, you can follow the method shown in the video to properly lock the top cover back in place." htt...
"The MTB-CUT M288 intelligent film cutting and pasting machine uses a modular fixture design. If the fixture is unable to properly hold the phone, you can quickly replace it using...
"If the machine displays a “connection timeout” message during startup, it typically indicates a mainboard failure. Please contact your local distributor to obtain a replacement ma...
"The top cover of the M288 machine is secured with pins. If the top cover comes off, you can follow the method shown in the video to properly lock the top cover back in place." htt...
"The MTB-CUT M288 intelligent film cutting and pasting machine uses a modular fixture design. If the fixture is unable to properly hold the phone, you can quickly replace it using...