Showing 95 results
for
"device reset"
MTB-CUT 180T
"If you start the screen protector cutting machine but the Cutter app does not launch automatically, this may be because the device was recently reset and the Cutter app has not be...
MTB-CUT 180T
According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...
MTB-CUT 180T
"On the login page, click “Forget password” and enter your email address to receive a verification code for resetting your password (see the example image below).
https://osscdn.mi...
MTB-CUT 180T
When the machine beeps with a repeated “bip bip” sound and fails to start cutting, it usually means that the X-axis or Y-axis cannot operate normally.
Common causes include a stuc...
MTB-CUT 180T
"Unexpected interruptions may lead to the loss of device firmware. This video provides step-by-step instructions on how to generate the firmware for your device and reinstall the s...
MTB-CUT 180T
"If your device displays the error message “Unable to communicate with the device (13904)”, please navigate to “My” → “About” → “Check if the QR code is displayed”.
If the QR code...
MTB-CUT M688/M288
If the machine displays “Device is Disabled” while you are using it, please first check whether the machine is connected to the internet.
If the machine is already onl...
MTB-CUT 180T
MTB-CUT 180T Screen Protector Cutting Machine does not include UV curing function.
If you need to perform UV curing operations, you will need to use a separate UV curing device, s...
MTB-CUT 180T
If you have accidentally deleted the Cutter app, you can reinstall it using the device’s built-in browser.
Please open the Chrome browser on the device and enter the followi...
MTB-CUT 180T
Please go to: “Mine” → “About this machine” and check whether the device QR code is displayed properly.
If the QR code is not displayed: it may indica...
MTB-CUT 180T
"You can set the Cutter App as the default startup app by following these steps:
Open the device System Settings.
Locate Cutter App (usually found under App Management or Defaul...
MTB-CUT 180T
We share the same expectation as our customers: we want the machine’s database to include as many models and complete templates as possible.
However, for some device models,...
MTB-CUT 180T
"By accessing the error information interface, we can quickly determine whether the device is functioning properly.
You can send the error details to our technical team to help the...
MTB-CUT M188
If your MTB-CUT M188 displays “Time Out” after powering on, it is usually caused by an abnormal serial communication between the screen and the mainboard.
This situati...
MTB-CUT 180T
We’re sorry, but based on this message alone, we cannot determine the exact issue.
The “Device status check” prompt may appear for multiple different hardware or...
MTB-CUT 180T
If the device shows an error such as “Failed to query the hardware version”, please try the following steps:
1.Restart the machine and check if the message disappears....
MTB-CUT 180T
Please click the WhatsApp button below and send the following information to our technical staff:
A description of the error
A clear photo of the machine’s QR code
...
MTB-CUT 180T
If you receive a “Dealer ID issue” error,please click the WhatsApp button below and send the following two screens to our technical support team:
The error message scr...
MTB-CUT 180T
You can edit your registration information by following these steps:
Go to the “Mine” page on the machine.
From there, you can update your account information and c...
MTB-CUT 180T
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues.
Please follow the instruction vid...
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