The machine shows "Insufficient Balance" when I try to cut a custom design.
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
"Unexpected interruptions may lead to the loss of device firmware. This video provides step-by-step instructions on how to generate the firmware for your device and reinstall the s...
"If you experience unresponsive touch or system crashes, it may be necessary to replace the machine’s screen. This video provides a step-by-step guide on how to replace the screen...
"If the machine remains stuck on the logo screen after powering on and cannot proceed to the next operation, reinstalling the system may resolve the issue. This video provides a st...
If the machine is making a constant or continuous noise, please try a hard reset first: Press and hold the power button for 20 seconds to reset the machine. If the noise continue...
"By accessing the error information interface, we can quickly determine whether the device is functioning properly. You can send the error details to our technical team to help the...
If your MTB-CUT M188 displays “Time Out” after powering on, it is usually caused by an abnormal serial communication between the screen and the mainboard. This situati...
If the machine is operating slowly, it is usually because the cutting speed is set too low. You can adjust the setting by following these steps: Open the Settings page; Find the...
If the machine displays a “Time Out” error during film cutting, please follow the steps below: 1. Check whether the motherboard is connected On the machine, go to:...
We not only provide the screen protector cutting machines, but also offer various types of cutting materials with different functions and sizes. You can purchase the cutting films...
This issue usually occurs for the following reasons: Your email contains special characters Some characters such as **& , / , *** are not supported by the registration system...
We’re sorry, but based on this message alone, we cannot determine the exact issue. The “Device status check” prompt may appear for multiple different hardware or...
If the device shows an error such as “Failed to query the hardware version”, please try the following steps: 1.Restart the machine and check if the message disappears....
All of our screen protector cutting machines (Including: 180T / M188 / M288 ) support the counting and statistics function. You can check the cutting and sales statistics by going...
If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package. You can follow the detailed steps in th...
Our screen protector machine offers several advantages: 1. No cutting limit no need to pay for each cut. 2. Double motors for stronger cutting power. 3. Adjustable cutting pressure...
No, software upgrades are free. New model data updates are also provided at no charge.
At present, our smart screen protector machines do not support direct connection to a computer. All operations and data synchronization must be done through the machine’s built-in...
"Our smart screen protector cutting machine has no cutting limit, and we will continue to provide template and data updates to ensure long-term usability. However, please note that...
Our smart screen protector cutting machine uses a cloud-based database for data updates and currently does not support direct connection to a laptop. In the future, we may release...