Showing 9 results for "communication errors"
MTB-CUT 180T

I am getting only check device status

"If your machine stays in the “Status Checking” state for a long time, it may be caused by network delays or communication errors. Please try the following steps: Restart the machi...

Nov 22, 2025
MTB-CUT 180T

How to fix the Cutter app failing to launch?

This issue is usually caused by app cache or data errors, preventing the app from running properly. Please follow the instruction video to clear the app cache and data, then reope...

MTB-CUT 180T

What should be the speed range

"The default cutting speed of the machine is 200. In most cases, keeping the default setting will deliver good cutting performance. You only need to reduce the speed in special sit...

Nov 22, 2025
MTB-CUT 180T

How to check machine errors

"By accessing the error information interface, we can quickly determine whether the device is functioning properly. You can send the error details to our technical team to help the...

Nov 22, 2025
MTB-CUT 180T

How to use LAN to connect to a laptop?

Currently, our screen protector cutting machines do not support LAN connection to a laptop. The machines are designed to operate based on a cloud database system, and do not requi...

MTB-CUT 180T

What to do if I get 1002 error

"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...

Nov 22, 2025
MTB-CUT 180T

Unable to communicate with the machine

"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...

Nov 22, 2025
Showing 1 to 9 of 9 results
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