Showing 91 results for "whatsapp support"
MTB-CUT 180T

How do I get the cutting material?

We not only provide the screen protector cutting machines, but also offer various types of cutting materials with different functions and sizes. You can purchase the cutting films...

MTB-CUT 180T

What to do if cutting not starting

"If the cutting process cannot start, please follow these steps to troubleshoot: Restart the machine: Power off and then restart the device. Check carriage reset: When the machi...

Nov 22, 2025
MTB-CUT 180T

Skin cutting problem / wrong cutting

When you say “wrong cutting”, we need more specific information to provide the correct solution. Please confirm whether you selected the correct phone model/template...

MTB-CUT 180T

How to remove Error in testing?

Please click the WhatsApp button below and send the following information to our technical staff: A description of the error A clear photo of the machine’s QR code  ...

MTB-CUT 180T

Auto screen off timing issue

If the screen turns off automatically abnormally, it may be caused by a short circuit or internal wiring issue. Please click the WhatsApp button below and send the following to ou...

MTB-CUT 180T

Dealer ID mismatch issue

If you receive a “Dealer ID issue” error,please click the WhatsApp button below and send the following two screens to our technical support team: The error message scr...

MTB-CUT 180T

Untitled FAQ #263

When the screen protector cutting machine prompts you to enter an IP address while connecting to a printer, please note that this refers to the IP address of the computer where Pri...

MTB-CUT M188

Untitled FAQ #268

If your MTB-CUT M188 displays a “Time Out” or “Reconnection” error after startup, please follow the steps below: Step 1: Check the machine barcode Check t...

MTB-CUT 180T

How to fix the Cutter app failing to launch?

This issue is usually caused by app cache or data errors, preventing the app from running properly. Please follow the instruction video to clear the app cache and data, then reope...

MTB-CUT 180T

How to adjust photo position for custom size?

If you are using standard back film, please follow these steps: Set the material size in settings according to your actual material (e.g., 180 × 120 mm) Enable the &ldquo...

MTB-CUT 180T

Custom image alignment settings

If you are using standard back film, please follow these steps: Set the material size in settings according to your actual material (e.g., 180 × 120 mm) Enable the &ldquo...

MTB-CUT 180T

Untitled FAQ #291

Please go to: “Mine” → “About this machine” and check whether the device QR code is displayed properly. If the QR code is not displayed: it may indica...

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