If the device shows an error such as “Failed to query the hardware version”, please try the following steps: 1.Restart the machine and check if the message disappears....
"If your machine stays in the “Status Checking” state for a long time, it may be caused by network delays or communication errors. Please try the following steps: Restart the machi...
"If the machine is continuously beeping and not working properly, please try the following steps: Force Restart: Press and hold the power button for 20 seconds to force the machine...
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
"If the 180T screen protector cutting machine displays a “Reconnection” message after startup, it is likely that there is an issue with the system firmware. You can resolve this by...
"If the MTB-CUT M288 intelligent film cutting and pasting machine displays a ""Reconnection"" message at startup or if the cutting Car fails to cut properly, the mainboard may be f...
"If the machine displays a “connection timeout” message during startup, it typically indicates a mainboard failure. Please contact your local distributor to obtain a replacement ma...
If your MTB-CUT M188 displays “Time Out” after powering on, it is usually caused by an abnormal serial communication between the screen and the mainboard. This situati...
"If the MTB-CUT M288 intelligent film cutting and pasting machine displays a ""Reconnection"" message at startup or if the cutting Car fails to cut properly, the mainboard may be f...
This happens because the APP version was rolled back during the factory reset. When the machine is reset, the system returns to the earliest APP version, and many new models added...
The “Reconnection” message means that the screen cannot establish a proper connection with the mainboard. This issue is typically caused by a loose or faulty screen-to...
We’re sorry, but based on this message alone, we cannot determine the exact issue. The “Device status check” prompt may appear for multiple different hardware or...
