How to report problems
"You can report an issue in the following ways: Use the search bar in the current window to type in keywords related to your issue and see if there’s already a solution available....
"You can report an issue in the following ways: Use the search bar in the current window to type in keywords related to your issue and see if there’s already a solution available....
This issue may be caused by: The material sensor being blocked A mainboard malfunction Please try the following steps: Go to Settings Disable the “Auto Loading&rdq...
When you say “wrong cutting”, we need more specific information to provide the correct solution. Please confirm whether you selected the correct phone model/template...
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
"On the home page, click the “Forget password” option and enter the email address you used during registration to reset your password. https://osscdn.mietubl.com/images/20250813172...
Laptop screen protectors have a much longer cutting path, and during long-distance cutting, the material may experience slight deviation due to blade pressure. This can cause inacc...
If the machine displays a “Time Out” error during film cutting, please follow the steps below: 1. Check whether the motherboard is connected On the machine, go to:...
Large-size screen protectors such as iPad and laptop films have longer cutting paths. During long-distance cutting, the material may slightly shift due to the blade pressure, whic...
This issue usually occurs for the following reasons: Your email contains special characters Some characters such as **& , / , *** are not supported by the registration system...
We’re sorry, but based on this message alone, we cannot determine the exact issue. The “Device status check” prompt may appear for multiple different hardware or...
I'm sorry, but based on your description, we are unable to determine the exact issue you are encountering. To help you quickly, please click the WhatsApp button below and send the...
If the device shows an error such as “Failed to query the hardware version”, please try the following steps: 1.Restart the machine and check if the message disappears....
Please click the WhatsApp button below and send us a clear photo of the machine’s QR code.Our support team will check the machine status and assist you in resolving the issue.