MTB-CUT 180T

What is the latest update

"The machine’s software version depends on the release of new features. As of October 2025, the latest APP version is 3.0.05. Tips: You can check or update your version by foll...

Nov 22, 2025

MTB-CUT M288

How to Troubleshoot and Replace the Vacuum Pump

"If the MTB-CUT M288 intelligent film cutting and pasting machine fails to automatically secure the screen protector or if the vacuum pump does not start, it may indicate a vacuum...

Nov 22, 2025

MTB-CUT M288

How do I perform a firmware update for issues like UV film white edges on the M288

"To update the firmware on the M288 for fixing issues like UV film white edges, follow these steps carefully: Connect to a stable network Ensure the M288 is connected to a reliabl...

Nov 22, 2025

MTB-CUT M188

What should I do if the MTB-CUT M188 machine shows “Time Out”

If your MTB-CUT M188 displays “Time Out” after powering on, it is usually caused by an abnormal serial communication between the screen and the mainboard. This situati...

Nov 22, 2025

MTB-CUT M188

How to Troubleshoot and Replace the Vacuum Pump

"If the MTB-CUT M288 intelligent film cutting and pasting machine fails to automatically secure the screen protector or if the vacuum pump does not start, it may indicate a vacuum...

Nov 22, 2025

MTB-CUT 180T

The internet is not working. What should I do?

1. Check whether the Wi-Fi module is working Open the Wi-Fi list page on your machine and confirm: Whether the machine can scan and display the Wi-Fi networks around you; Whethe...

MTB-CUT 180T

The machine is cutting circles but they are not round

This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...

MTB-CUT 180T

How to apply a UV screen protector?

Installing a UV screen protector is different from applying regular screen protector materials. UV protectors require an additional curing step to harden the surface. Steps &...

MTB-CUT 180T

I reset the machine and the new model list is not showing. What should I do?

This happens because the APP version was rolled back during the factory reset. When the machine is reset, the system returns to the earliest APP version, and many new models added...

MTB-CUT 180T

How to maintain the blade carriage?

When you first receive the machine, you must remove the transport-locking screw located on the back of the device to prevent damage to the blade carriage. During normal daily us...

MTB-CUT 180T

what to do if full back cutting is not working?

This issue is usually caused by a mismatch between the material size settings and the template being used. When cutting full back film, the cutting area is larger than standard te...

MTB-CUT 180T

Why does the camera cut crookedly on the lens?

This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...

MTB-CUT 180T

How to check the machine serial number?

You can find the machine’s serial number from two locations: 1. On the back of the machine There is a physical sticker on the back of the screen protector machine that cont...

MTB-CUT 180T

I can't register my email — what should I do?

This issue usually occurs for the following reasons: Your email contains special characters Some characters such as **& , / , *** are not supported by the registration system...

MTB-CUT M288

Touch screen not responding

If your touch screen is not responding properly, please check the following: 1. Confirm you are using the original power adapter The original adapter should be 24V / 2.7A. Usi...

MTB-CUT 180T

The machine shows “Insufficient balance”

Please click the WhatsApp button below and send us a clear photo of the machine’s QR code.Our support team will check the machine status and assist you in resolving the issue.