This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...
"Incorrect cutting shapes are most likely caused by incorrect wheels positioning. When using the machine, please ensure that all wheels are pressing on the black strip, as shown in...
"The timing of version updates depends on the release of new features and does not follow a fixed schedule. You can go to ""My"" → ""APP Version Update"" to check whether your curr...
Our smart screen protector cutting machine uses a cloud-based database for data updates and currently does not support direct connection to a laptop. In the future, we may release...
"This is caused by an incorrect ""Material Size"" setting. For custom cuts, you must first define the dimensions of the film you are using (e.g., 300x200 mm). The machine uses this...
"If the MTB-CUT M288 intelligent film cutting and pasting machine fails to automatically secure the screen protector or if the vacuum pump does not start, it may indicate a vacuum...
"If the MTB-CUT M288 intelligent film cutting and pasting machine fails to automatically secure the screen protector or if the vacuum pump does not start, it may indicate a vacuum...
"When cutting back films, you need to consider both the pattern position and the cutting range. You can adjust these by setting the material size and enabling or disabling center c...
"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...
"If the film cutter is unresponsive to touch, it may be due to a malfunctioning LCD screen. Before replacing the machine, please contact the dealer or supplier who sold you the mac...
"English Version To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing. If your network is conne...
"If you are unable to start the machine and the power switch does not light up when pressed, it is likely that the switch is malfunctioning. This video provides a step-by-step guid...
This issue usually occurs after replacing the machine’s mainboard. Because the machine ID is originally bound to the old mainboard, installing a new mainboard requires the I...
If the MTB-CUT M288 triggers an alarm during the installation process—especially when installing on iPhone models—please don't worry. This happens because the silicone...
The “Reconnection” message means that the screen cannot establish a proper connection with the mainboard. This issue is typically caused by a loose or faulty screen-to...
According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...
"We offer multiple template variations for the same phone model to meet different user requirements. You can distinguish them by their names, which indicate their intended usage sc...
"White edges when applying film with the MTB-CUT M288 may be caused by the following reasons: Firmware issue – Please ensure your firmware version is V25.0431. https://osscdn.mi...
"I believe you mean you want to completely reset the device. If you want to restore the device to factory settings, you can follow the steps shown in the video below. However,...
