This issue is usually caused by corrupted cached data in the system. Please follow the steps below: Clear the APP cache Follow the method shown in the video to clear the Cutter...
If the network connection is unstable while downloading model data/templates, please try the following: Solution Connect the machine to another Wi-Fi network Or use a mobile hot...
To add a new model, send the full and accurate brand and model name (e.g., "Reeder S23 Pro Max," "Xiaomi Pad SE") in the support chat. If possible, include a clear picture of the d...
"Network latency is often unavoidable in cross-border communications. To ensure stable device usage, we provide multiple alternative network routes. In certain cases, you may enco...
If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package, which prevents the system from loading t...
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
If the screen fails to load properly, it may be caused by: An abnormal power shutdown that damaged the system settings Incorrect language configuration after an update Corrupted...
"English Version If you notice white edges when applying a screen protector using the MTB-CUT M288, the issue may be caused by the following reasons: Template too large It’s re...
As of March 2026, the latest APP version is 3.0.05. You can go to: “Mine” → “APP version update” to check and update to the latest version. If you...
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
If the screen protector cutting machine cannot load phone models and the cutting page appears blank, it is usually caused by a language setting issue or corrupted software data. S...
The download time for data updates depends on: The connection speed between the cutting machine and the server The amount of data being updated In fact, as long as your mach...
"This issue is usually caused by an incorrect language setting or an incomplete language pack download. Please follow the steps below to resolve it: Open Settings on your device...
If the machine displays “K_data_update_error”, it is usually because the APP data loading process was interrupted after an upgrade, resulting in incomplete data. Please try the fo...
The motherboard version is determined by and tied to the hardware used in the machine. It will not change when you update the machine’s APP or software. Therefore,...
If the sensor is not working, please follow these steps: 1. Check Auto-loading setting Go to Settings and check if the “Auto-loading” option is disabled. If it is disabled, plea...
No, software upgrades are free. New model data updates are also provided at no charge.
Like all our customers, we aim to include as much model data as possible. However, some models—especially full-back templates—are difficult to obtain and require time t...
The MTB-CUT 180T supports a maximum cutting size of 16 inches, suitable for mobile phones, tablets, and some laptops. If a larger cutting size is required, you can choose...
This issue may be related to the auto-loading function or hardware components. Please disable “Auto-loading” and try cutting any screen protector model to check whethe...
