MTB-CUT 180T

The machine displays an error "exceed the maximum width supported by the device." How can I fix this

"This error usually means the cutting carriage (X-axis motor) is stuck or cannot find its home position. - Step 1: Press and hold the power button for 20 seconds to restart the mac...

Nov 22, 2025

MTB-CUT 180T

How to fix the cutting machine sensor problem

"When the sensor malfunctions, the machine may fail to detect or automatically load the cutting material. You can try the following two approaches: Replace the Sensor If the senso...

Nov 22, 2025

MTB-CUT M688/M288

What should I do if the machine makes a constant noise?

If the machine is making a constant or continuous noise, please try a hard reset first: Press and hold the power button for 20 seconds to reset the machine. If the noise continue...

MTB-CUT M688/M288

The machine is slightly misaligning the film, how can I remove the film without cutting it

You can unload the cutting material by quickly pressing the power button on the screen protector machine.

Nov 22, 2025

MTB-CUT M688/M288

How do I perform a firmware update for issues like UV film white edges on the M288

"To update the firmware on the M288 for fixing issues like UV film white edges, follow these steps carefully: Connect to a stable network Ensure the M288 is connected to a reliabl...

Nov 22, 2025

MTB-CUT M188

The machine is slightly misaligning the film, how can I remove the film without cutting it

In this case, you can unload the cutting material by quickly pressing the power button on the screen protector machine.

Nov 22, 2025

MTB-CUT M188

If I don't place the cutting materials correctly, how do I get them out

Since the MTB-CUT TPU screen protector machine has no handle, you can quickly press the power button, and the material will be automatically pushed out.

Nov 22, 2025

MTB-CUT 180T

The machine shows “Exceeds the maximum width supported by the device.” What should I do?

There are three possible causes for this error: 1. The template width exceeds the maximum supported size The maximum cutting width of the screen protector machine is 228 mm. If...

MTB-CUT 180T

The machine makes a warning sound and does not cut — what should I do?

When the machine beeps with a repeated “bip bip” sound and fails to start cutting, it usually means that the X-axis or Y-axis cannot operate normally. Common causes include a stuc...

MTB-CUT M688/M288

Why does the machine trigger an alarm sound during screen protector installation

If the MTB-CUT M288 triggers an alarm during the installation process—especially when installing on iPhone models—please don't worry. This happens because the silicone...

MTB-CUT M688/M288

The machine shows “Exceeds the maximum width supported by the device.” What should I do

There are three possible causes for this error: 1. The template width exceeds the maximum supported size The maximum cutting width of the screen protector machine is 228 mm. If...

MTB-CUT 180T

What is the purpose of the HDMI-type port next to the power button?

This port is only a reserved opening in the mold. During mold production, manufacturers usually reserve several universal interface positions to maximize compatibility and future...

MTB-CUT 180T

When turning on the machine, the logo appears briefly and then the device shuts down — what should I do?

According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...

MTB-CUT M688/M288

Touch screen not responding

If your touch screen is not responding properly, please check the following: 1. Confirm you are using the original power adapter The original adapter should be 24V / 2.7A. Usi...