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"supplier contact"
MTB-CUT 180T
"
The motor in the smart screen protector cutting machine is highly reliable and rarely requires replacement or repair. If the motor of your machine is not functioning properly, we...
MTB-CUT 180T
"You can refer to the following video for instructions on replacing the motherboard.
You can obtain a replacement motherboard from your local distributor or contact the dealer who...
MTB-CUT 180T
"If the film cutter is unresponsive to touch, it may be due to a malfunctioning LCD screen.
Before replacing the machine, please contact the dealer or supplier who sold you the mac...
MTB-CUT 180T
No, our screen protector cutting machine has no limits on the number of films you can cut. You are free to use materials from any supplier.
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MTB-CUT 180T
Please go to: “Mine” → “About this machine” and check whether the device QR code is displayed properly.
If the QR code is not displayed: it may indica...
MTB-CUT 180T
This issue is usually caused by a faulty motherboard controlling the carriage.
It is recommended to contact your local distributor to obtain a replacement motherboard. Please refe...
MTB-CUT 180T
Resetting the system requires screen operation. If the device does not respond to touch, the reset cannot be performed.
This issue is usually caused by a screen failure, and the s...
MTB-CUT 180T
Please first check whether the device can display the Wi-Fi list.
If the Wi-Fi list cannot be displayed: it may indicate a Wi-Fi module issue within the screen, and the screen nee...
MTB-CUT 180T
If you need to top up (add balance or renew service), please contact the person who sold you the machine or your local distributor.They will assist you with the top-up process.
MTB-CUT 180T
When the screen protector cutting machine prompts you to enter an IP address while connecting to a printer, please note that this refers to the IP address of the computer where Pri...
MTB-CUT M188
If your MTB-CUT M188 displays a “Time Out” or “Reconnection” error after startup, please follow the steps below:
Step 1: Check the machine barcode
Check t...
MTB-CUT 180T
The Gear Ratio controls the relationship between motor movement and the actual cutting distance. It is a key parameter that directly affects cutting accuracy and scaling.
The defa...
MTB-CUT 180T
This issue is usually caused by unstable network connection or software malfunction, which prevents the device from retrieving user data.
Please check whether the device is proper...
MTB-CUT 180T
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues.
Please follow the instruction vid...
MTB-CUT 180T
This issue is usually caused by unstable network connection, which prevents the machine from downloading model data templates.
Please try connecting the device to another stable W...
MTB-CUT 180T
Since most users are non-professionals, the built-in customization function currently supports only standard screen protector shapes.
For irregular designs, it is recommended to u...
MTB-CUT 180T
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues.
Please follow the instruction vid...
MTB-CUT 180T
This issue is usually caused by incorrect language settings or app data problems, resulting in the product page not displaying properly.
Please follow the instruction video to cle...
MTB-CUT 180T
This issue is usually caused by app cache or data errors, preventing the app from running properly.
Please follow the instruction video to clear the app cache and data, then reope...
MTB-CUT 180T
If you are using standard back film, please follow these steps:
Set the material size in settings according to your actual material (e.g., 180 × 120 mm)
Enable the &ldquo...
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