My app take a long minute for launch
"A slow APP startup is usually caused by excessive cached data slowing down performance. You can try the following steps: Clear the Cache: Follow the steps shown in the video to go...
"A slow APP startup is usually caused by excessive cached data slowing down performance. You can try the following steps: Clear the Cache: Follow the steps shown in the video to go...
"This is caused by an incorrect ""Material Size"" setting. For custom cuts, you must first define the dimensions of the film you are using (e.g., 300x200 mm). The machine uses this...
"The rollers are primarily responsible for controlling the forward and backward movement of the material. Please note: Pay close attention to the position of the black pads on the...
" There are a certain list of the printer models that are supported, and Canon G580, G680 is mainly recommended. Recommended Canon G58...
If you need to fill or recharge consumables (such as credits,cutting materials, blades, etc.), please contact your local distributor or the person who originally sold the machine...
I'm sorry, but based on your description, we are unable to determine the exact issue you are encountering. To help you quickly, please click the WhatsApp button below and send the...
"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...
"This issue is usually caused by an incorrect language setting or an incomplete language pack download. Please follow the steps below to resolve it: Open Settings on your device...
"The machine’s software version depends on the release of new features. As of October 2025, the latest APP version is 3.0.05. Tips: You can check or update your version by foll...
This happens because the APP version was rolled back during the factory reset. When the machine is reset, the system returns to the earliest APP version, and many new models added...
This error is usually caused by a mainboard malfunction. To fix the issue, please follow these steps: Replace the mainboard following the instructional video. Before replacing...
If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package, which prevents the system from loading t...
Please click the WhatsApp button below and send us a clear photo of the machine’s QR code.Our support team will check the machine status and assist you in resolving the issue.
The correct cutting parameters depend on the materials being used. Here are some recommended settings for common materials: Material | Back Film | Four Layer Soft Film | Explosion-...
"We offer multiple template variations for the same phone model to meet different user requirements. You can distinguish them by their names, which indicate their intended usage sc...
The feature is only available in version 3.0.03 and above. You can check your current app version by going to ""About This Device If your version is lower than 3.0.03, please go...
It is generally recommended to replace the blade after around 300 cuts. The actual replacement frequency may vary depending on material type and usage. If cutting quality...
The feature is only available in version 3.0.03 and above. You can check your current app version by going to ""About This Device If your version is lower than 3.0.03, please go...
The correct material (paper) size setting is: 180 mm × 120 mm Please make sure the material is placed in the correct direction before cutting.
"The feature is only available in version 3.0.03 and above. You can check your current app version by going to ""About This Device"".If your version is lower than 3.0.03, please go...