Showing 139 results for "device support"
MTB-CUT 180T

how to cut only words

"Sorry, the device does not currently support cut only words This option may be considered in a future software update."

Nov 22, 2025
MTB-CUT 180T

How to fix product page empty?

This issue is usually caused by incorrect language settings or app data problems, resulting in the product page not displaying properly. Please follow the instruction video to cle...

MTB-CUT 180T

What to do if I get 1002 error

"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...

Nov 22, 2025
MTB-CUT 180T

Unable to communicate with the machine

"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...

Nov 22, 2025
MTB-CUT 180T

Did not able to find many mobile models

If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...

MTB-CUT 180T

I can‘t find setting button after logout

"The settings button is only available when the device is logged in. You can log in to your account again to find this button. If, for some reason, you cannot log in successfull...

Nov 22, 2025
MTB-CUT 180T

How to totally clean the machine

"I believe you mean you want to completely reset the device. If you want to restore the device to factory settings, you can follow the steps shown in the video below. However,...

Nov 22, 2025
MTB-CUT 180T

The product page is blank

If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...

MTB-CUT 180T

I am getting only check device status

"If your machine stays in the “Status Checking” state for a long time, it may be caused by network delays or communication errors. Please try the following steps: Restart the machi...

Nov 22, 2025
MTB-CUT 180T

After machine update phone list not showing

If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...

MTB-CUT 180T

I updated and everything went blank

If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...

MTB-CUT 180T

How to set cutter APP as default launch

"You can set the Cutter App as the default startup app by following these steps: Open the device System Settings. Locate Cutter App (usually found under App Management or Defaul...

Nov 22, 2025
Showing 21 to 40 of 139 results