Showing 78 results for "device support"
MTB-CUT 180T

How to uninstall an update?

The screen protector machine’s app updates are one-way. This means: ➡️ Once the app is updated to a higher version, it cannot be rolled back to a lower version. Rollback o...

MTB-CUT 180T

What to do if I get 1002 error

"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...

Nov 22, 2025
MTB-CUT 180T

Unable to communicate with the machine

"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...

Nov 22, 2025
MTB-CUT 180T

I can‘t find setting button after logout

"The settings button is only available when the device is logged in. You can log in to your account again to find this button. If, for some reason, you cannot log in successfull...

Nov 22, 2025
MTB-CUT 180T

How to totally clean the machine

"I believe you mean you want to completely reset the device. If you want to restore the device to factory settings, you can follow the steps shown in the video below. However,...

Nov 22, 2025
MTB-CUT 180T

I am getting only check device status

"If your machine stays in the “Status Checking” state for a long time, it may be caused by network delays or communication errors. Please try the following steps: Restart the machi...

Nov 22, 2025
MTB-CUT 180T

How to set cutter APP as default launch

"You can set the Cutter App as the default startup app by following these steps: Open the device System Settings. Locate Cutter App (usually found under App Management or Defaul...

Nov 22, 2025
MTB-CUT 180T

How to check machine errors

"By accessing the error information interface, we can quickly determine whether the device is functioning properly. You can send the error details to our technical team to help the...

Nov 22, 2025
MTB-CUT 180T

How to connect cutting machine to computer

At present, our smart screen protector machines do not support direct connection to a computer. All operations and data synchronization must be done through the machine’s built-in...

Nov 22, 2025
MTB-CUT 180T

How do I change my password

"You can change your password in two ways: Change directly on the machine – Go to Home → My → Change Password, enter your current password, and set a new one. Request technical...

Nov 22, 2025
MTB-CUT 180T

Why it cuts half and then leaves

"If the cutting machine stops halfway, it is usually due to incorrect material size or parameter settings. When the cutting carriage reaches the edge, it triggers the edge sensor,...

Nov 22, 2025
MTB-CUT 180T

Can I connect my pc

Our smart screen protector cutting machine uses a cloud-based database for data updates and currently does not support direct connection to a laptop. In the future, we may release...

Nov 22, 2025
MTB-CUT 180T

Printer that support by cutting machine

The smart cutting machine supports Canon series printers, and we recommend using the Canon G580 / G680 models or any Canon printer that uses the same driver. Note: Since cutting m...

Nov 22, 2025
MTB-CUT 180T

How to reinstall system to Resolve Boot Issues

"If the machine remains stuck on the logo screen after powering on and cannot proceed to the next operation, reinstalling the system may resolve the issue. This video provides a st...

Nov 22, 2025
Showing 21 to 40 of 78 results