I am getting only check device status
"If your machine stays in the “Status Checking” state for a long time, it may be caused by network delays or communication errors. Please try the following steps: Restart the machi...
"If your machine stays in the “Status Checking” state for a long time, it may be caused by network delays or communication errors. Please try the following steps: Restart the machi...
"When the sensor malfunctions, the machine may fail to detect or automatically load the cutting material. You can try the following two approaches: Replace the Sensor If the senso...
"The MTB-CUT M288 uses an integrated clip-on screen design. If you need to replace the screen, simply use a tool to release the clips and connect the new screen to the power cable....
"To update the firmware on the M288 for fixing issues like UV film white edges, follow these steps carefully: Connect to a stable network Ensure the M288 is connected to a reliabl...
According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...
If your touch screen is not responding properly, please check the following: 1. Confirm you are using the original power adapter The original adapter should be 24V / 2.7A. Usi...
Please click the WhatsApp button below and send the following information to our technical staff: A description of the error A clear photo of the machine’s QR code ...
If the screen turns off automatically abnormally, it may be caused by a short circuit or internal wiring issue. Please click the WhatsApp button below and send the following to ou...
If you receive a “Dealer ID issue” error,please click the WhatsApp button below and send the following two screens to our technical support team: The error message scr...
When the screen protector cutting machine prompts you to enter an IP address while connecting to a printer, please note that this refers to the IP address of the computer where Pri...
If your MTB-CUT M188 displays a “Time Out” or “Reconnection” error after startup, please follow the steps below: Step 1: Check the machine barcode Check t...
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
This issue is usually caused by app cache or data errors, preventing the app from running properly. Please follow the instruction video to clear the app cache and data, then reope...
This issue may be related to the auto-loading function or hardware components. Please disable “Auto-loading” and try cutting any screen protector model to check whethe...
If you are using standard back film, please follow these steps: Set the material size in settings according to your actual material (e.g., 180 × 120 mm) Enable the &ldquo...
If you are using standard back film, please follow these steps: Set the material size in settings according to your actual material (e.g., 180 × 120 mm) Enable the &ldquo...
Please go to: “Mine” → “About this machine” and check whether the device QR code is displayed properly. If the QR code is not displayed: it may indica...
How to connect the screen protector machine to a Canon / Epson printer? Please follow these steps: Go to: “Mine” → “APP version update” → &ldquo...
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...