This happens because the APP version was rolled back during the factory reset. When the machine is reset, the system returns to the earliest APP version, and many new models added...
When you first receive the machine, you must remove the transport-locking screw located on the back of the device to prevent damage to the blade carriage. During normal daily us...
Currently, the machine does not support cutting standalone sticker shapes. Our screen protector cutting machines are designed specifically for screen protectors and decorative bac...
If the machine displays a “Time Out” error during film cutting, please follow the steps below: 1. Check whether the motherboard is connected On the machine, go to:...
This port is only a reserved opening in the mold. During mold production, manufacturers usually reserve several universal interface positions to maximize compatibility and future...
Yes, we offer a one-year warranty for our screen protector machine. Skilled technicians will provide free product consultation services. Please note that consumables like the cutti...
Creating a cutting template is not simple it requires special software to convert it into a file format supported by the machine. For basic screen protectors, you can use the custo...
No, the machine is designed specifically for cutting flexible screen protector materials like TPU and PET, and is not suitable for cutting glass screen protectors.
The Gear Ratio controls the relationship between motor movement and the actual cutting distance. It is a key parameter that directly affects cutting accuracy and scaling. The defa...
Error 1002 indicates that a device port is occupied. In this case, you can try the following steps: Restart the device and go to "My" → "About This Device" to check if the Q...
The password for the software upgrade is 1212. Please note that the software upgrade is intended for functional updates and does not necessarily include additional templates.
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
This issue is usually caused by unstable network connection, which prevents the machine from downloading model data templates. Please try connecting the device to another stable W...
"Sorry, the device does not currently support cut only words This option may be considered in a future software update."
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
Phone case stickers are usually smaller than standard back film sizes. To avoid user confusion, this size is currently not supported by the machine.
"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...
Like all our customers, we aim to include as much model data as possible. However, some models—especially full-back templates—are difficult to obtain and require time t...
"The version test password feature is intended only for limited testing before a new version is officially released. It does not always take effect, and the default password is usu...
"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...
