If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
The feature is only available in version 3.0.03 and above. You can check your current app version by going to ""About This Device If your version is lower than 3.0.03, please go...
The feature is only available in version 3.0.03 and above. You can check your current app version by going to ""About This Device If your version is lower than 3.0.03, please go...
"The timing of version updates depends on the release of new features and does not follow a fixed schedule. You can go to ""My"" → ""APP Version Update"" to check whether your curr...
If the screen fails to load properly, it may be caused by: An abnormal power shutdown that damaged the system settings Incorrect language configuration after an update Corrupted...
"The feature is only available in version 3.0.03 and above. You can check your current app version by going to ""About This Device"".If your version is lower than 3.0.03, please go...
The Upgrade Code is mainly used for internal testing purposes. Usually are unstable version Under normal circumstances, if you want to update your device, you only need to: C...
"Cache is essential for ensuring the stable operation of the app. However, under certain circumstances — such as after an app update or when data models fail to load — clearing the...
You can restore the app to its original working state by performing a factory reset, which can resolve most software-related issues. This video provides a step-by-step guide on ho...
"We periodically release updates for the machine's app to improve performance and functionality. The password required to perform the app upgrade is ""1212"". Please note: App...
If your MTB-CUT M188 displays a “Time Out” or “Reconnection” error after startup, please follow the steps below: Step 1: Check the machine barcode Check t...
The Gear Ratio controls the relationship between motor movement and the actual cutting distance. It is a key parameter that directly affects cutting accuracy and scaling. The defa...
Error 1002 indicates that a device port is occupied. In this case, you can try the following steps: Restart the device and go to "My" → "About This Device" to check if the Q...
"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...
This issue is usually caused by incorrect roller positioning, resulting in uneven pressure on the material and inconsistent cutting sizes. To adjust the roller position, press dow...
This issue is usually caused by a loose carriage, resulting in unstable cutting paths and improper round cutting. Please follow these steps: Refer to the instruction video and re...
"The cutting machine may work slowly if the cutting speed setting is too low. Please try setting the cutting speed to the default value of 200 and then attempt cutting again. If...
This issue is usually caused by a faulty motherboard controlling the carriage. It is recommended to contact your local distributor to obtain a replacement motherboard. Please refe...
This issue is usually caused by the rollers not gripping the material properly, allowing it to shift during cutting. Please check the following: Ensure all rollers are positioned...
"A knocking sound from the machine can be caused by the following reasons and can be resolved as follows: Transport screws not removed (for new machines) New machines are shippe...
