When the machine beeps with a repeated “bip bip” sound and fails to start cutting, it usually means that the X-axis or Y-axis cannot operate normally. Common causes include a stuc...
This issue is usually caused by corrupted cached data in the system（Please note that the following method only applies when the model list is not displayed at all.）. Please foll...
If the machine displays a “Time Out” error during film cutting, please follow the steps below: 1. Check whether the motherboard is connected On the machine, go to:...
This port is only a reserved opening in the mold. During mold production, manufacturers usually reserve several universal interface positions to maximize compatibility and future...
This issue is usually caused by a mismatch between the material size settings and the template being used. When cutting full back film, the cutting area is larger than standard te...
Our screen protector cutting machine provides five built-in pressure preset slots. You can rename these presets and save the pressure settings for your commonly used cutting mater...
You can access your machine’s cutting activity from the Cutting Records section on the home page. There, you will find the daily and 30-day cutting statistics. If you req...
To adjust the roller position, press down the handle at the back of the machine, then move the rollers left or right to the correct position. Important reminders: After adjustm...
Large-size screen protectors such as iPad and laptop films have longer cutting paths. During long-distance cutting, the material may slightly shift due to the blade pressure, whic...
If you need to recharge (add cutting balance or renew your service) for the machine, please contact the local distributor who sold the device to you. Your distributor will...
This issue usually occurs when the material size settings do not match the template, especially when cutting full back films. Recommended Solution When cutting full back film, pl...
This issue usually occurs when the material size settings do not match the template, especially when cutting full back films. Recommended Solution When cutting full back film, pl...
Our machines use a cloud-based database + local cache system. As long as your device is connected to the internet, it will automatically synchronize with the server and receive th...
If your touch screen is not responding properly, please check the following: 1. Confirm you are using the original power adapter The original adapter should be 24V / 2.7A. Usi...
If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package, which prevents the system from loading t...
If you encounter a data update error, it may be caused by an unstable network connection during the update process. Solution Please try the following steps: Connect the machine...
This issue usually occurs when cutting full back film templates while the “Cut Center” option is enabled. Solution When cutting full back films, please disable the &l...
The Cut Centered option is useful when you want the cutting area to be positioned exactly in the center of your material. For example, this is especially helpful when cutting back...
