This issue may be caused by: The material sensor being blocked A mainboard malfunction Please try the following steps: Go to Settings Disable the “Auto Loading&rdq...
"This error usually means the cutting carriage (X-axis motor) is stuck or cannot find its home position. - Step 1: Press and hold the power button for 20 seconds to restart the mac...
"You can set the Cutter APP as the Home App in the system settings. Once this is set, the machine will automatically launch the Cutter App every time it’s powered on. https://mi...
"This issue is usually caused by an incorrect language setting or an incomplete language pack download. Please follow the steps below to resolve it: Open Settings on your device...
"The machine’s software version depends on the release of new features. As of October 2025, the latest APP version is 3.0.05. Tips: You can check or update your version by foll...
If this is a new machine and the carriage is making unusual noise during operation, please check whether the transport screw behind the carriage has been removed. For a new machin...
If the machine is making a constant or continuous noise, please try a hard reset first: Press and hold the power button for 20 seconds to reset the machine. If the noise continue...
"If the MTB-CUT M288 intelligent film cutting and pasting machine displays a ""Reconnection"" message at startup or if the cutting Car fails to cut properly, the mainboard may be f...
"If the MTB-CUT M288 intelligent film cutting and pasting machine displays a ""Reconnection"" message at startup or if the cutting Car fails to cut properly, the mainboard may be f...
This happens because the APP version was rolled back during the factory reset. When the machine is reset, the system returns to the earliest APP version, and many new models added...
This issue usually occurs when the material size settings do not match the template, especially when cutting full back films. Recommended Solution When cutting full back film, pl...
If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package, which prevents the system from loading t...
Please click the WhatsApp button below and send us a clear photo of the machine’s QR code.Our support team will check the machine status and assist you in resolving the issue.
Yes, the machine supports simple modifications to existing templates, such as expanding or reducing the size or opening holes.
If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package. You can follow the detailed steps in th...
This issue is usually caused by unstable network connection, which prevents the machine from downloading model data templates. Please try connecting the device to another stable W...
"To restore the machine settings, follow these steps: Restart the device As the machine is starting up, quickly tap the blue icon 10 times Select "Factory Reset" Please no...
"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...
"The machine uses a hybrid system that combines local storage with a cloud-based motion database. All new models will be automatically synchronized to your device as long as it is...
This issue is usually caused by incorrect roller positioning, resulting in uneven pressure on the material and inconsistent cutting sizes. To adjust the roller position, press dow...
