If the sensor is not working, please follow these steps: 1. Check Auto-loading setting Go to Settings and check if the “Auto-loading” option is disabled. If it is di...
"This issue can be caused by several reasons: Low Cutting Pressure Check your cutting pressure settings. If the pressure is too low, the blade holder won’t drop enough to tou...
This issue is usually caused by a mismatch between the material size settings and the template being used. When cutting full back film, the cutting area is larger than standard te...
If the film is being cut crookedly or the cutting position is inaccurate, further inspection is required. Please click the WhatsApp button below and send our technical support tea...
"If the machine is unable to cut screen protector materials properly, please first try the following steps: Replace the blade and blade holder with new ones. Set the cutting pre...
"If the 180T screen protector cutting machine displays a “Reconnection” message after startup, it is likely that there is an issue with the system firmware. You can resolve this by...
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
This issue is usually caused by a mismatch between the material size settings and the template being used. When cutting full back film, the cutting area is larger than standard te...
This issue is usually caused by incorrect language settings or app data problems, resulting in the product page not displaying properly. Please follow the instruction video to cle...
"When cutting full-wrap back films, please disable the “Center Cut” option on the cutting page. This is because full-wrap back films have larger dimensions, so you can either use...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"You can report an issue in the following ways: Use the search bar in the current window to type in keywords related to your issue and see if there’s already a solution available....
"Network latency is often unavoidable in cross-border communications. To ensure stable device usage, we provide multiple alternative network routes. In certain cases, you may enco...
This issue is usually caused by corrupted cached data in the system. Please follow the steps below: Clear the APP cache Follow the method shown in the video to clear the Cutter...
This issue is usually caused by corrupted cached data in the system（Please note that the following method only applies when the model list is not displayed at all.）. Please foll...
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
This issue usually occurs for the following reasons: Your email contains special characters Some characters such as **& , / , *** are not supported by the registration system...
You can find the machine’s serial number from two locations: 1. On the back of the machine There is a physical sticker on the back of the screen protector machine that cont...
If the machine is vibrating abnormally, please check the following two points: 1. Check the transportation screw If this is a new machine, please make sure the screw on the back...
